Fast checks
No screens or windows appear
On Windows, choose Refresh in Record Setup and make sure the window you want to capture is open and not minimized. On macOS, grant Screen & System Audio Recording access in System Settings › Privacy & Security, then quit and reopen WavePlume.
The recording is silent
Open the recording setup and confirm the intended system-audio and microphone sources. Check the level meters before starting, then verify that WavePlume has the required audio permissions.
I cannot find an earlier recording
Open the session library and search by title, date, or transcript text. Check the storage folder selected in Settings if files were moved outside the app.
The transcript is inaccurate
Clearer source audio helps most. Try a larger Whisper model if your computer has enough resources, and confirm the spoken language before transcribing again.
A model will not download
Confirm the computer is online and that a firewall is not blocking Hugging Face. Meeting audio, video, and transcripts are not uploaded during the download.
How does the license work?
WavePlume is $14.99 as a one-time purchase from the Mac App Store or Microsoft Store. The standalone Windows installer includes a 14-day trial.
Who is responsible for recording consent?
You are. Recording laws and workplace policies vary. Make sure everyone receives any notice or consent required in your situation.
Still stuck?
Email support@shrpware.com with your operating system, WavePlume version, and what happened. Do not attach private recordings unless requested and safe to share.